Privacy Policy

This Privacy Policy outlines how Zoya collects, Uses, and protects User information on its Website and mobile App.

Key points include:

  1. Information Collection: Personal data is gathered during account signup, payment processing, and Website and/or mobile app interaction. Some data is collected automatically via cookies and analytics tools like Google Analytics.
  2. Usage: Information is used for account management, marketing, billing, improving services, and legal compliance.
  3. User Rights: Users can access, correct, or request deletion of their data and opt out of marketing communications.
  4. Retention: Data is kept as needed for service delivery, legal obligations, or audits.
  5. Backup & Recovery Policy: Zoya maintains regular secure off-site backups to ensure data recovery in case of system failures. Users cannot request retrieval of deleted data after 30 days from the date of deletion, per the data retention policy.
  6. Minors: The Website and/or Mobile App is not for users under 18; any minor data collected unintentionally will be deleted upon notification.
  7. Third-Party Links & Responsibilities: Zoya may include third-party links for additional services. Users acknowledge Zoya is not responsible for the content or security of external sites.

Privacy Policy

Your privacy is important to Us. Zoya has created this Privacy Policy ("Policy") to inform You about the information We collect when You visit Our Website at zoyaminds.com ("Site") and/or Zoya Minds Mobile App ("Mobile App"), the reasons for collecting it, and how We use it. The terms "You," "Your," "Yours," and "User" refer to the entity, person, or organization using Our Website. When this Policy mentions "We," "Us," and "Our," it refers to Zoya and its subsidiaries and affiliates.

This Privacy Policy is governed by Our Terms and Conditions of Service.

1. Information We Collect From You

Account Signup Information

  • Name
  • Email
  • Phone number
  • Date of Birth (DOB)
  • Gender
  • Passwords
  • Bio

Communications, Chats, Messaging

  • Information from emails and chats
  • Collection of text messages
  • Collection of voice notes and audio recordings
  • Call history logs, including call status and duration
  • Communication content and purchase history

Payment Information

  • Credit or debit card details
  • Billing address
  • Tax number
  • Name and surname

Login Information

  • Authentication data when logging into accounts

Other Personal Information Provided by You

  • Survey responses
  • Feedback
  • Financial data (e.g., purchase history)
  • Uploaded content and similar data

Third-Party Data Sharing

We may share User data with third-party service providers for payment processing, analytics, and fraud prevention. We do not sell personal data to third parties. Zoya may disclose User data to government authorities or regulatory bodies if required by law, court order, or for fraud prevention purposes.

2. Information We Collect Automatically

Log Data and Device Information

  • Internet Protocol (IP) addresses
  • Operating system
  • Date/time stamps
  • Browser type
  • Internet Service Provider (ISP)

Tracking Technologies and Cookies

  • Cookies
  • Tags
  • Customer numbers
  • Device IDs

Geo-location Data

Mobile approximate location based on IP address.

Usage Information

  • Interactions with the Website (e.g., pages viewed, searches, bookings)
  • Tool: Google Analytics

3. The Way We Use Your Information

We process your information, adhering to general data processing principles. Usage includes:

  • Identifying users
  • Creating accounts
  • Staying connected
  • Generating statistics
  • Customizing marketing
  • Sending billing information
  • Contacting users
  • Improving services
  • Ensuring data security and preventing fraud
  • Complying with applicable laws
  • Requesting feedback
  • Providing support

Security Measures

We use encryption, secure servers, and industry-standard security practices to protect User data. While we take all reasonable steps to safeguard information, no system is completely secure. Users are responsible for safeguarding their account credentials.

4. Direct Marketing

We may use Your contact details for personalized direct marketing. To withdraw consent or unsubscribe, you can:

  • Update preferences in your account
  • Follow instructions in emails
  • Click the unsubscribe link in newsletters

Public Display of User Information

Zoya may display user testimonials, case studies, or logos in its marketing materials unless the user requests removal.

5. Cookies

Zoya uses cookies and analytics tools like Google Analytics to enhance user experience and improve services. Users can manage cookie preferences in their browser settings.

6. Children’s Data Protection

Zoya does not knowingly collect personal information from individuals under 18. If we become aware of such data collection, we will take immediate action to delete such data. Parents or guardians may contact help@zoyaminds.com to request data removal.

7. Sensitive Information

Unless legally required, we do not collect sensitive information such as:

  • Political opinions
  • Religious or philosophical beliefs
  • Racial or ethnic origin
  • Genetic or biometric data
  • Sexual orientation data

8. Payment Information

To facilitate payment processing, we may collect:

  • Name
  • Credit or debit card details (type, expiration date, partial card number)
  • Billing address
  • Purchase details

9. Third-Party Links

Our Website may contain links to third-party websites. Please review their privacy policies, as we do not control their data processing practices.

10. Data Retention Policy

We retain personal data only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. Personal data is deleted or anonymized after:

  • User account deletion – within 7 days
  • Inactive accounts – after 12 months
  • Payment information – retained for up to 7 years as required by tax regulations
  • Customer support inquiries – up to 6 months

However, Zoya may retain certain data beyond this period for legal, regulatory, or contractual obligations.

11. Your Rights

GDPR & CCPA Compliance: Users have the right to request access, deletion, or restriction of their personal data.

To exercise these rights, Users can email Us at help@zoyaminds.com

Rights include:

  • Access: Contact us to access the personal information we hold about you.
  • Rectification: Update or correct inaccurate data.
  • Objection: Withdraw consent for processing data.
  • Complaint: Lodge complaints with your national Data Protection Agency.
  • Erasure: Request data deletion for legitimate reasons.

12. Mobile Application of Policy

This Policy applies only to services offered by Zoya. It does not cover third-party services linked to or displayed on Our Website.

13. Protection Against Defamation & Harmful Content

Zoya does not tolerate defamatory, misleading, or harmful content on its platform. If a user spreads false information, engages in harassment, or attempts to damage the reputation of Zoya or other users, their access may be permanently revoked.

14. Amendments & Notifications

We reserve the right to modify this Privacy Policy at any time. Users will be notified via email or platform notifications for significant changes. Continued use of the platform after changes indicates acceptance.

15. Acceptance of This Policy

By using our Website, you confirm your agreement to this Policy. If you do not agree, please refrain from using our Website. Continued use indicates acceptance of any updates.

16. Further Information

For questions or concerns, contact us at:

Email: info@zoyaminds.com